I learned a valuable lesson today...

Dialogue:

• (some frustration) Ah, I can't get this computer to do what I want
• [You go over and do it]
• (more frustration) No, no, not so fast! I want to be able to do this myself. Now, do it again, but slowly and explain me what you are doing (and why)

My typical wrong approach would of have been to exactly do that: "explain" and go by at the real message "I want to be able to do this"... so today I just setup a stupid shortcut and told to just double click :-)

I even succeeded in not explaining what a shortcut is.Customer focus! I'm finally learning it :-)

(Q: is this obviously about me and my wife?)